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Take Care of Yourself Before You Take Care of Your Customer
One of the most important questions people ask when they are focused on improving their quantity and quality of business is: "What is my competitive advantage? What makes me unique, memorable, special? what truly sets me apart from the rest?" While there are no definitively right answers to that question,... Read More
You Bever Know Who Youre Serving
You Never Know Who You're Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere's that had TV's on sale.... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It is actually difficult to contact clients too much. It is easy to fail to contact them frequently enough. If there is anyone anywhere who has ever sent you a check for your services and with whom you haven't communicated in... Read More
Customer Service - A Lost Art?
Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different? Why is it that when we actually... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most valuable uses for a commercial World Wide Web site. Your Web site is available on a 24 hour, seven days a week basis. So it is well worth exploring ways in which your customers can virtually "serve themselves," without the... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant is Chick-fil-A. Aside from the fact their chicken is especially good and I can always get sweet tea, I have a valuable business reason for eating there ? they serve up amazing customer service. And these lessons aren't just served... Read More
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they'll refer you to others. Growing your business will be a difficult task at best if you don't perform, meet and exceed your client's expectations, and provide service that creates customers for life.Customer service is all... Read More
Losing Angry Customers
This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn't it best to know in advance how to deal... Read More
Create Win-Win Deals With Your Competitors
In the competitive world of the 20th century, we generally viewed competitors as the enemy. And a competitor was anyone who sold to the same target audience as us - even if they sold a different item. After all, since there was a finite group of customers and a limited... Read More
Making The Most Of Newsletters
Newsletters can be wonderful tools for communicating with your customers or prospects. Because of their format, they're often infused with more credibility than traditional brochures. If your newsletter is little more than blatant self-promotion, however, it's likely to hit the wastebasket before it hits your target's desk. By following a... Read More
Seattle Times, United States - 17 minutes ago
We are looking for an energetic, detailed oriented, customer service representative to assist our growing sales department. Duties for this position include ...
Seattle Post Intelligencer - 11 hours ago
Symetra is actively recruiting for a Customer Service Representative to join our New Business Retirement Services team in providing excellent customer ...
Seattle Times, United States - May 15, 2008
... superior customer service, organizational and communication skills; the ability to manage difficult situations; strong computer skills (Word & Excel); ...
Columbia Business Times, MO - 6 hours ago
Later, when time or materials go beyond expectations, the customer is the one left holding the open wallet. To avoid this, ask for firm pricing up front. ...
CRM Today - 17 hours ago
Online Customer Service company Eptica has completed a programme with a large UK online dating service DatingDirect, to implement an online customer request ...
WELT ONLINE, Germany - May 14, 2008
About Chordiant Software, Inc. Chordiant helps leading global brands with high-volume customer service needs deliver the best possible customer experience. ...
Truck News, Canada - 17 hours ago
"More than 60% of the JD Power Customer Service Satisfaction score is tied to the service initiation process. Providing customers with complete, ...
Rotorhub (press release)
Rotorhub (press release), UK - 21 hours ago
Takoma Park, MD, May 15, 2008 – Jeremy Miller, a veteran of the air medical industry, has joined Sky Connect as manager of customer support. ...
Wisbusiness.com, WI - 11 hours ago
In her new role, Baca will be responsible for development, oversight and delivery of quality customer service and ramp operational training company-wide. ...
What They Think, KY - May 15, 2008
... format and creative solutions printer, just announced that Andy Brown has joined the company as senior project manager on the customer service team. ...
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Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing... Read More
Astonish your Customers With These Customer Service Tips
Customer service today is getting worse. Win customers over and... Read More
Customer Service A Chickens Way
Anyone who knows me knows my favorite fast food restaurant... Read More
In the Villa of the Sick Cat -- A Lesson in Customer Care
If you're a pet owner, you know the stress of... Read More
From Scowl to Smile: 5 Practical Steps to Instill Exceptional Customer Service
Whether in a restaurant, a retail establishment, or the local... Read More
Dealing with People - Words to Avoid
You probably realise how the wrong tone of voice and... Read More
Developing A Customer Complaint System
Background The company was experiencing an increase in the number... Read More
The Importance of Good Customer Service
Do you have good customer service? Even for your free... Read More
Write a Business Thank-You Note
Have you seen that thing on TV where the gal... Read More
Dont Work with Jerks: How to Recognize a Difficult Client Early
Five minutes into the call I knew this client was... Read More
Make Your Customer Your Friend
The simplest way to describe a 'durian' (pronounced doo-ree-ann) is... Read More
I Wont Tell My Lawyer but I Will Tell You
A general counsel of a large international consulting firm told... Read More
All of the World of Business Is a Stage
One of the basics of acting taught to me in... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
The Logic of Emotion!
Homebuyers are an interesting study. Watching people make their home... Read More
Keeping Clients Happy Keeps them Coming Back
Whether you are a seasoned small business professional, or you... Read More
Customers - What They Really Want - 6 Secrets of Customer Service
What customers really want can be divided into two areas.Firstly... Read More
Tips for Curing Bad Customer Service
Bad customer service is everywhere these days - unmanned front... Read More
Renewing Customer Loyalty
Every business loses customers, but not many do much about... Read More
Saying Thank You to Your Clients
"Thanking your customers" - Why you should do it and... Read More
Customer Satisfaction Is Your Business
Regardless of what business you are in - you are... Read More
7 Bits Of Critical Information You Cant Afford NOT To Know About Your Customers
If you think customer relationship management is just a piece... Read More
Call Center Services - An Ever Increasing Demand
Are your company's call center services all that they could... Read More
5 Ways Customer Service Managers are Implementing to Increase Customer Focus
According to a Forum Corporation survey of commercial customers lost... Read More
Increase in Customer Sales = Increase in Customer Service
One of the most popular questions asked in online business... Read More
What?s in a Name?
Different people call their Customers by different names. If they... Read More
Customer Service and Marketing that Works
Go into many businesses today and try and get service,... Read More
Caring for Your Customers
You probably think I am going to say something like,... Read More
What To Do When Youve Blown It
It's bound to happen sooner or later ? yes, even... Read More
Making Your Contacts Work For You
The best way to explain this concept is to tell... Read More
Is your Online Business Customer-Friendly?
Customer service is increasingly seen as one of the most... Read More
Top Ten Strategies for Delivering 5-Star Customer Service
Customer satisfaction is valuable, but customer loyalty is priceless. In... Read More
The Death of the Loyal Customer
One of my classes in management focused on the repeat... Read More
Establishing Yourself as an Expert in the Eyes of Your Customers
The most important aspect of a successful business is developing... Read More
Have You Hugged a Customer Today?
It all started a couple of weeks ago when a... Read More
Marketing as a Spiritual Practice
"Marketing as a spiritual practice." It sounds contradictory ? how... Read More
Reducing Customer Resistance to Your Product or Service
Resistance has to do with putting up blocks that prevent... Read More
Do You Want More Profits? - Follow The Golden Rules Of Providing Good Customer Service
Last night I was at my computer and a Skype... Read More
Dealing with Disgruntled Customers
No matter how hard you try, in business you simply... Read More
Losing Angry Customers
This article offers five ways to help you deal with... Read More
Does Your Customer Talk Back To You?
What is your customer saying about you? Do you really... Read More
Putting The Serve Back Into Customer Service
Good service is easy to spot and hard-to-find. Mediocre service... Read More
Invalid Excuses for Poor Business Results - The Weather
Note to Kmart: It wasn't about the weatherIn the 1970s... Read More
How To Boost Your Bottom Line With Two Little Words
I hate to sound like one of those cheesy get-rich-quick... Read More
Passing the After-Sales Test
Some time ago a major UK food retailer decided to... Read More
One of the Secrets of a Great Customer Experience
A few weeks ago we conducted our annual "Customer Experience... Read More
The Drawback of Hacking Off a Blogger Through Weak Process Gaps and Pathetic Customer Service
With all of the recent data theft in the financial... Read More
A White Paper: Profiting with Kindness
In 2002, there wasn't much interest for Kindness in business,... Read More
Clients... and 38 ways to communicate with them
As Alan Weiss (guru to the savvy consultant) says: "It... Read More
Customer Service Consultants
When all else fails in your company to meet the... Read More
Customer Service Customer Service |
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